Taking care of your Team members

Happy Team members = A Successful Practice

Take time to get to know all your Team members.

Every Monday 11 am all of us meet
We discuss problems we encountered and find solutions together.
It is also a time to remind our team members about a process that is not being done the way I want it to be done.  Sometimes, analyzing this gets me insights that I will not get if we did not have these conversations.
Analyse the week ahead.

Also we talk about finding ways to make our processes better and also cost effective.

I also meet with my team one on one - once a year
This helps me to find out what their dreams and aspirations are.  And also their frustrations.  I try my best to help them any way I can.  And they know it.  (We have a questionnaire they complete before their meeting with me)

Bonuses - I try to give them an year end bonuses
They have to complete certain tasks if they are to earn their bonuses.
For example, one year I wanted them to learn touch typing
This year, they have to do a good deed every month

Another thing we have done is cross train.  Everybody is capable of doing another person's tasks. And the structure we have is more of a net working kind rather than pyramidal.  What this means is that every member is treated as an equal.

Be generous with vacation time.
Make sure that they are well paid

But more than anything else do not forget to Thank them and tell them how much you appreciate them.

New Team Members

Your office is as good as the Staff you have
Their Peace of Mind is crucial for your success

Spend time getting to know people BEFORE you hire them.

We have a questionnaire that we get them to complete
Click here to view our questionnaire

I personally meet with them
After I have made my decision, I get them to meet with my Team
Then we all meet and discuss about hiring them

Once they are hired, we have a printed list of all their tasks
We spend time educating them on how to perform these tasks

Every week for about 4 weeks I meet with them to find out how they are doing

And if I do find something wrong, I privately meet with them and let them know about it.

Less paper = Saving Money and Saving the Earth

Here are the ways we have started using less paper

1. We found a relatively cheap fax / printer  - HP Office Jet 6500
This has a software that will directly convert the fax to a pdf

Since we have EMR this saves us a lot of money, time and man power

And if you are a little bit tech savvy you can set up all your computers to access this fax file from anywhere in your office.

2. There is a free program called CutePDF.com
You can down load the free version and use it to convert any word document to pdf.
This way you can eliminate printing and scanning docs

3. If you use Google Chrome and try to print something off the internet, it automatically gives you the option to pdf the file rather than print.

4. Our electronic EMR allows patients to log into their account and see their own lab results.  This is another way we have cut down printing labs

5. We have a RingCentral Fax.  When we have to fax something, we pdf it and directly fax it using this feature from the computer.  Once again we do not have to print the paper to fax it to another office.    Here is the link to RingCentral   http://www.anrdoezrs.net/click-2204200-10473456